Frequently Asked Questions

Where are you located?

We are a delivery only bakery. We are based on the Southside of Chicago. We are a registered business with the City of Chicago and the State of Illinois.

 

Do you have a retail shop? Can I walk in and buy cakes & sweets?

Not at this time! But we do occasionally participate in Pop Ups.  Follow us on Facebook and Instagram to find out when and where.

 

Is Mag’s Legacy Cake and More Insured?

We are licensed, certified and insured.  If an event space/banquet hall requires proof we will provide these documents upon request.

 

Do you deliver?

We offer delivery based on mileage from our location, and travel to Chicago and all the surrounding suburbs. If, upon delivery, there is no one to accept the order, an additional delivery fee equal to the quoted delivery fee will be assessed.  Your re-delivery time will be based upon our re-delivery availability.

 

Can you accommodate dietary restrictions?

At this time, we offer limited vegan, gluten-free, etc., options. Our cakes are baked in a kitchen that contains nuts, and our products may contain, or come into contact with milk, eggs, wheat, nuts, soy, and other allergens. Please notify your guests if they have allergies.

 

What is your payment/retainer policy?

50% retainer is required to book your order. The retainer “retains our services” and is deducted from the full price of the order and is non-refundable. This policy allows us to specifically reserve that day and time slot for your order and will help cover lost revenue in the event of cancellation. 

 

For orders placed less than 2 weeks in advance, a full 100% retainer is required to book your order, for the reasons listed above.

 

Do I need to order in advance?

We suggest ordering your items as soon as you are able.  Advanced planning assures proper design development and date availability. We typically need at least 72 hours notice for a basic cake or baked good order.  For large orders or sweet tables, we kindly request at least 2 weeks notice.

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Pastry Care:

If buttercream fillings, it can be at room temperature for 3 - 4 hours, or longer depending on the temp of the room. If your event is outside on a warm/hot day, please keep your cake inside and in the fridge for as long as possible! Please discuss the best options with us!